Refund & Returns
CCV Refund and Return Policy
Simple & Hassle-Free Returns
At CCV, we understand that sometimes a product may not meet your expectations. That's why we've made our return process simple and straightforward. If you're not completely satisfied with your purchase, here's how you can return it:
Return Eligibility
- Products must be returned within 30 days of purchase.
- Items must be unused, unopened, and in their original packaging.
- Due to health and safety concerns, we cannot accept returns of used items.
How to Initiate a Return
- Contact our customer service team to start the return process.
- Provide your order number and details about the item you wish to return.
- We will provide you with a return authorization and detailed instructions on how to send your item back.
Refunds
- Once we receive and inspect your returned item, we will process your refund.
- Refunds will be credited to the original payment method.
- Please allow up to 10 business days for the refund to reflect in your account.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately. We will arrange for a replacement and cover any shipping costs.
Exceptions
Note that certain items may not be eligible for returns due to their nature. These exceptions will be clearly stated on the product page.
Restocking Fee
- A restocking fee may apply for some returns.
- The fee will be deducted from your refund amount.
Customer Service
Our customer service team is here to help you with any questions or concerns regarding your return. You can reach us at support@creamvapes.com.
Your Satisfaction, Our Priority
At CCV, your satisfaction is our top priority. We strive to make every purchase a positive experience and are committed to ensuring our policies are fair and customer-friendly.